Candidate Profile:

• High School Diploma or Equivalent
• Must be authorized to work in the United States
• Meticulous attention to detail
• Available to work full-time

Job Description:

The QA Specialist will be relied upon to be the QA/QC “eyes and ears” of the program in the field. The Specialist must be willing to uncover operational successes and challenges and articulate these issues back to the Program Team, with the goal of continually improving field operations.

The Specialist will be called upon periodically to work with the Quality Assurance Manager in making presentations to internal (e.g. Program Managers, program staff) and external stakeholders, notably clients who are very interested in what the company is doing to uncover both successes and challenges with the company’s current programs.

Responsibilities:

• Schedule and conduct on-site inspections to verify work completed meet clients and corporate expectations/set quality standards
• Assist the Quality Assurance Manager with the creation of new QA policies and procedures as needed
• Highly organized, and efficient with scheduling of visits including grouping of visits geographically given the challenges of operating in the Chicago-metro region
• Communicate findings/discrepancies to Program Managers that required additional follow up
• Assist in process improvements to ensure quality within and across programs
• Daily travel to pre-scheduled appointments
• Prepare weekly activity reports and track progress towards program goals
• Ensure the meeting of customer specifications and company quality standards
• Complete special projects, as assigned
• Complete and maintain all required paperwork, records, documents, etc.
• Follow and comply with all safety and work rules and regulations

Basic Qualifications:

• High School diploma or equivalent
• Must be certified through the Building Performance Institute (BPI)
• One to three years of experience in residential construction to include basic wiring, lighting, HVAC, troubleshooting and other technologies installed in residential, commercial and industrial facilities
• Previous customer service experience
• Strong customer service and communication skills
• Must be able to handle a wide work variety and work in a fast-paced environment
• Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload
• Ability to maintain and manage their own daily work schedule
• Proficient in Microsoft Office, specifically Word, Excel and Outlook
• Strong data entry skills in entering information in tracking systems/databases
• Ability to communicate effectively, both verbally and in writing with customers, clients, and employees
• Ability to analyze and interpret data and solve practical problems
• Knowledge of mathematical concepts such as fractions, percentages, and ratios
• Valid driver’s license and reliable transportation

Duration:

• Full-Time

Salary:

• $26.85/Hour

Location:

• Collinsville, IL
  • Willingness to travel up to 95% of the time, including some overnight travel

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About WOS

Founded in 2005, Workforce Opportunity Services (WOS) is a leading 501(c)(3) nonprofit committed to developing the skills of untapped talent from underserviced communities through partnerships with organizations dedicated to diversifying their workforce. This includes people of color, women, veterans, first-generation college graduates, and early-career aspirants.

Utilizing a scientifically-based model derived from research conducted at Columbia University, we recruit, educate, train, and place high-potential candidates with leading organizations around the world. To date, WOS has served 6000+ individuals through partnerships with more than 65 corporations in 60+ locations worldwide. For more information, visit wforce.org

JobID: 1654-Collinsville