Office 365 Support Specialist

Turner is a North America-based, international construction services company and is a leading builder in diverse market segments. The company has earned recognition for undertaking large, complex projects, fostering innovation, embracing emerging technologies, and making a difference for their clients, employees and community.

Candidate Profile:

• Recent college graduate with 1-3 years of experience
• Availability to begin work immediately in a full-time capacity (potentially nights and weekends). 

Position Description:

• Coordinate and deliver end user technical support for Office 365, leveraging IS support systems and procedures. 

Essential Duties & Responsibilities:

• Provide Tier II technical support for all IS systems related to their application support areas, leveraging IS resources and escalating Tier III issues as needed.
• Monitor and support daily interfaces between internal and external systems. Escalate and communicate issues as needed.
• Assist in completing configuration, script changes and non-coding solution changes when requested by end users and approved by management.
• Assist in developing and distributing end user communications, such as Knowledge Base Articles, FAQs on TKN help sites, providing a consistent communications channel and self-service options to the user community.
• Assist in developing training materials and programs.
• Perform training to users on different areas of supported systems.
• Execute unit testing for new system functionality and upgrades, ensuring that testing evidence is documented for change management purposes.
• Perform other duties as necessary.

Qualifications:

• General knowledge of application lifecycle related to Office 365.
• Experience with SharePoint Online including site creation, permissions, document management, etc.
• Experience with all Office 365 applications:
  • Calendars
  • OneDrive
  • Skype
  • To Do
  • Teams
  • Planner
  • Outlook
  • Power Automate
  • Power Apps
  • Power BI
  • Power Pages
  • Power Virtual Agents
  • Admin Center
  • Yammer
  • Forms
• Basic understanding of cloud solutions.
• Basic understanding of HTML or similar code.
• Basic understanding of data modeling.
• Able to effectively operate in a multi-tasking environment.
• Able to understand user requirements and provide appropriate recommendations or solution.
• Possess strong interpersonal, troubleshooting and communication skills in a professional and effective manner.
• Self-starter, uses an effective thought process\methodology to determine priorities, set goals and create a plan for completing a project\task.

Duration:

• Full-Time

Salary:

• $20.00/Hour (Plus Benefits)

Benefits:

• Free Individual Health Insurance
• Free Training (Program specific)
• Paid Time Off
• Paid Company Holidays
• Education Assistance/Reimbursement (Toward first degree - Bachelors/Associates)
• Individual Mentor 
• 401k Retirement Savings
• Interest free loans (Case basis)
• Benefits valued at up to $25,000.00 annually

Location:

• Ballwin, MO
  • Work from Home

About WOS

Founded in 2005, Workforce Opportunity Services (WOS) is a leading 501(c)(3) nonprofit committed to developing the skills of untapped talent from historically underrepresented communities through partnerships with organizations dedicated to diversifying their workforce. This includes people of color, first-generation college graduates, veterans and early-career aspirants.

Utilizing a scientifically-based model derived from research conducted at Columbia University, we recruit, educate, train, and place high-potential candidates with leading organizations around the world. To date, WOS has served 6000+ individuals through partnerships with more than 65 corporations in 60+ locations worldwide. For more information, visit wforce.org

JobID: 1688-Ballwin