Be a Part of the WOS Team!

Working for WOS is more than a job, it’s the start of a new career, a unique opportunity to develop your skills through training and individual mentorship. Founded in 2005, Workforce Opportunity Services (WOS) is a leading nonprofit organization committed to developing the skills of untapped talent from historically underrepresented communities through partnerships with organizations dedicated to diversifying their workforce. This includes people of color, first-generation college graduates, veterans, and early-career aspirants.

How We Do It

WOS uses a scientifically based model derived from research conducted at Columbia University that enables us to recruit, educate, train, and place high-potential candidates with leading organizations around the world. To date, WOS has served 6000+ individuals through partnerships with more than 65 corporations in 60+ locations worldwide. For more information, visit wforce.org.

Candidate Profile:

• High School Diploma or Equivalent
• Must be authorized to work in the United States
• Meticulous attention to detail
• Available to work full-time

Job Description:

We are currently seeking an experienced Field Service Technician. If you enjoy working in the field and with different telecommunication systems throughout your day. A person who is committed to safety, quality and a best in class approach to customer service.

Responsibilities:

• Test, install, troubleshoot and repair telecommunication services
• Interact in a professional manner and deliver exceptional service
• Drive to and from customer locations within the NYC Area
• Operate testing equipment
• Utilize a laptop computer and various software applications
• Install/repair DSL, business voice, PRI, T1, and/or Ethernet services
• Perform preventative maintenance routines to ensure proper system operation
• Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues
• Continuously learning the latest technologies and troubleshooting techniques
• Team with other personnel to effectively maintain, optimize and support advanced communication systems
• Carry out other duties, as assigned

Qualifications:

• High School Diploma or Equivalent
• Must have a current/valid Driver's License
• Experience working on site technical support. Telephony experience a plus
• Excellent verbal, written, and technical documentation skills
• Ability to processes requests from internal ticketing systems - ServiceNow
• Ability to work independently on routine duties and take the initiative in learning and understanding new product systems and features

Duration:

• Full-Time

Location:

• New York, NY

Salary:

• $35.00/Hour (Plus Benefits)

Benefits:

• Free Individual Health Insurance
• Free Training (Program specific)
• Paid Vacation
• Paid Company Holidays
• Education Assistance/Reimbursement (Toward first degree - Bachelors/Associates)
• Individual Mentor 
• 401k Retirement Savings
• Interest free loans (Case basis)
• Benefits valued at up to $25,000.00 annually