Associate Technician, IT Services
Description

Be a Part of the WOS Team!

Working for WOS is more than a job, it’s the start of a new career, a unique opportunity to develop your skills through training and individual mentorship. Founded in 2005, Workforce Opportunity Services (WOS) is a leading nonprofit organization committed to developing the skills of untapped talent from historically underrepresented communities through partnerships with organizations dedicated to diversifying their workforce. This includes people of color, first-generation college graduates, veterans, and early-career aspirants.

How We Do It

WOS uses a scientifically based model derived from research conducted at Columbia University that enables us to recruit, educate, train, and place high-potential candidates with leading organizations around the world. To date, WOS has served 6000+ individuals through partnerships with more than 65 corporations in 60+ locations worldwide. For more information, visit wforce.org.

Candidate Profile:

  • Associate/Bachelors degree OR equivalent work/training experience
  • Must be authorized to work in the United States
  • Meticulous attention to detail
  • Available to work full-time

Job Description:

Responsible for assisting employees in all facets of end-user computing, which includes software/hardware installs, upgrades and overall maintenance of PC desktop/laptop systems and peripherals.

Responsibilities:

  • Configures, installs, monitors and maintains IT users' desktop software and hardware; supports mobile workforce
  • Provides consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software
  • Responsible for IT hardware inventory, asset management
  • Resolves and close tickets/work orders supporting end-user desktops and peripherals
  • Responds to customer support issues escalated from the Helpdesk
  • Contributes to desktop projects (global installs/upgrades) as a project team member
  • Remotely diagnoses and resolves requests utilizing remote tools
  • Document's customer interactions in incident management system including asset management
  • Supports remote access for virtual private network connectivity as well as wireless/broadband connectivity for laptops
  • Installs and configures local and network-based printers
  • Performs preventative maintenance
  • Follows management guidance, adhering to IT policy and procedure
  • Performs other duties as requested

Qualifications (Required):

  • Associate / Bachelor's degree in computer science, Information Systems, or other related field or equivalent work experience/training
  • 3 years of demonstrable ‘hands-on’ IT work experience supporting and resolving diverse PC desktop software and hardware issues
  • Must have firsthand experience supporting desktop computers in a Windows/TCPIP environment
  • Overall knowledge of all Windows based operating systems including Windows 10
  • Familiarity with workflow and with ticketing systems
  • Knowledge of VPN connectivity and ability to troubleshoot issues
  • Ability to work independently and perform in a collaborative, team-based environment
  • Must be able to lift at least 30 lbs.

Qualifications (Desired):

  • A+ certification
  • MCSE/MCP
  • Previous IT infrastructure experience in Airline/Airport environment

Duration:

  • Full-Time

Location:

  • Philadelphia, PA

Salary:

  • $40.00/Hour (Plus Benefits)

Benefits:

  • Free Individual Health Insurance
  • Free Training (Program specific)
  • Paid Vacation
  • Paid Company Holidays
  • Education Assistance/Reimbursement (Toward first degree - Bachelors/Associates)
  • Individual Mentor 
  • 401k Retirement Savings
  • Interest free loans (Case basis)
  • Benefits valued at up to $25,000.00 annually

About WOS

Founded in 2005, Workforce Opportunity Services (WOS) is a leading 501(c)(3) nonprofit committed to developing the skills of untapped talent from historically underrepresented communities through partnerships with organizations dedicated to diversifying their workforce. This includes people of color, first-generation college graduates, veterans and early-career aspirants. 

Utilizing a scientifically-based model derived from research conducted at Columbia University, we recruit, educate, train, and place high-potential candidates with leading organizations around the world. To date, WOS has served 6000+ individuals through partnerships with more than 65 corporations in 60+ locations worldwide. For more information, visit wforce.org

JobID: 1712-Philadelphia
This opening is closed and is no longer accepting applications
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