Be a Part of the WOS Team!
Working for WOS is more than a job, it’s the start of a new career, a unique opportunity to develop your skills through training and individual mentorship. Founded in 2005, Workforce Opportunity Services (WOS) is a leading nonprofit organization committed to developing the skills of untapped talent from historically underrepresented communities through partnerships with organizations dedicated to diversifying their workforce. This includes people of color, first-generation college graduates, veterans, and early-career aspirants.
How We Do It
WOS uses a scientifically based model derived from research conducted at Columbia University that enables us to recruit, educate, train, and place high-potential candidates with leading organizations around the world. To date, WOS has served 6000+ individuals through partnerships with more than 65 corporations in 60+ locations worldwide. For more information, visit wforce.org.
Candidate Profile:
- Associate/Bachelors degree OR equivalent work/training experience
- Must be authorized to work in the United States
- Meticulous attention to detail
- Available to work full-time
Job Description:
Responsible for assisting employees in all facets of end-user computing, which includes software/hardware installs, upgrades and overall maintenance of PC desktop/laptop systems and peripherals.
Responsibilities:
- Configures, installs, monitors and maintains IT users' desktop software and hardware; supports mobile workforce
- Provides consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software
- Responsible for IT hardware inventory, asset management
- Resolves and close tickets/work orders supporting end-user desktops and peripherals
- Responds to customer support issues escalated from the Helpdesk
- Contributes to desktop projects (global installs/upgrades) as a project team member
- Remotely diagnoses and resolves requests utilizing remote tools
- Document's customer interactions in incident management system including asset management
- Supports remote access for virtual private network connectivity as well as wireless/broadband connectivity for laptops
- Installs and configures local and network-based printers
- Performs preventative maintenance
- Follows management guidance, adhering to IT policy and procedure
- Performs other duties as requested
Qualifications (Required):
- Associate / Bachelor's degree in computer science, Information Systems, or other related field or equivalent work experience/training
- 3 years of demonstrable ‘hands-on’ IT work experience supporting and resolving diverse PC desktop software and hardware issues
- Must have firsthand experience supporting desktop computers in a Windows/TCPIP environment
- Overall knowledge of all Windows based operating systems including Windows 10
- Familiarity with workflow and with ticketing systems
- Knowledge of VPN connectivity and ability to troubleshoot issues
- Ability to work independently and perform in a collaborative, team-based environment
- Must be able to lift at least 30 lbs.
Qualifications (Desired):
- A+ certification
- MCSE/MCP
- Previous IT infrastructure experience in Airline/Airport environment
Duration:
- Full-Time
Location:
- Philadelphia, PA
Salary:
- $40.00/Hour (Plus Benefits)
Benefits:
- Free Individual Health Insurance
- Free Training (Program specific)
- Paid Vacation
- Paid Company Holidays
- Education Assistance/Reimbursement (Toward first degree - Bachelors/Associates)
- Individual Mentor
- 401k Retirement Savings
- Interest free loans (Case basis)
- Benefits valued at up to $25,000.00 annually
About WOS
Founded in 2005, Workforce Opportunity Services (WOS) is a leading 501(c)(3) nonprofit committed to developing the skills of untapped talent from historically underrepresented communities through partnerships with organizations dedicated to diversifying their workforce. This includes people of color, first-generation college graduates, veterans and early-career aspirants.
Utilizing a scientifically-based model derived from research conducted at Columbia University, we recruit, educate, train, and place high-potential candidates with leading organizations around the world. To date, WOS has served 6000+ individuals through partnerships with more than 65 corporations in 60+ locations worldwide. For more information, visit wforce.org
JobID: 1712-Philadelphia