Be a Part of the WOS Team!

Working for WOS is more than a job, it’s the start of a new career, a unique opportunity to develop your skills through training and individual mentorship. Founded in 2005, Workforce Opportunity Services (WOS) is a leading nonprofit organization committed to developing the skills of untapped talent from historically underrepresented communities through partnerships with organizations dedicated to diversifying their workforce. This includes people of color, first-generation college graduates, veterans, and early-career aspirants.

How We Do It

WOS uses a scientifically based model derived from research conducted at Columbia University that enables us to recruit, educate, train, and place high-potential candidates with leading organizations around the world. To date, WOS has served 6000+ individuals through partnerships with more than 65 corporations in 60+ locations worldwide. For more information, visit wforce.org.

Candidate Profile:

• High School Diploma or Equivalent
• Must be authorized to work in the United States
• Meticulous attention to detail
• Available to work full-time

Job Description:

We are currently seeking a full time Level I Move, Add, Change Analyst to  process Move, Add, and Change services for the customer.

Responsibilities:

• Responsible for executing MAC (Move/Add/Change) requests for computer hardware, software, and telephones
• Assist in maintaining Asset Management system with current and up-to-date information on location of all technological equipment
• Provide help desk support including analyzing and resolving end-user issues
• Processes requests from internal ticketing systems - ServiceNow
• Carry out other duties, as assigned

Qualifications:

• High School Diploma or Equivalent
• Experience with Service Now – INC, TRM, REQ
• Experience as a Help Desk Analyst
• Excellent verbal, written, and technical documentation skills
• Experience with vast majority of Microsoft products and operating systems. Microsoft certifications a plus.
• Experience with supporting technology in a large networked environment. Troubleshooting issues across multiple technology types.
• Experience supporting device in wired, wireless, and geo-diversified environments.

Duration:

• Full-Time

Location:

• Remote

Salary:

• $25.00/Hour (Plus Benefits)

Benefits:

• Free Individual Health Insurance
• Free Training (Program specific)
• Paid Vacation
• Paid Company Holidays
• Education Assistance/Reimbursement (Toward first degree - Bachelors/Associates)
• Individual Mentor 
• 401k Retirement Savings
• Interest free loans (Case basis)
• Benefits valued at up to $25,000.00 annually