Be a Part of the WOS Team!

Working for WOS is more than a job, it’s the start of a new career, a unique opportunity to develop your skills through training and individual mentorship. Founded in 2005, Workforce Opportunity Services (WOS) is a leading nonprofit organization committed to developing the skills of untapped talent from historically underrepresented communities through partnerships with organizations dedicated to diversifying their workforce. This includes people of color, first-generation college graduates, veterans, and early-career aspirants.

How We Do It

WOS uses a scientifically based model derived from research conducted at Columbia University that enables us to recruit, educate, train, and place high-potential candidates with leading organizations around the world. To date, WOS has served 6000+ individuals through partnerships with more than 65 corporations in 60+ locations worldwide. For more information, visit wforce.org.

Candidate Profile:

• High School Diploma or Equivalent
• Must be authorized to work in the United States
• Meticulous attention to detail
• Available to work a full-time, flexible schedule

Job Description:

As a Service Desk Technician, you are an IT support specialist who helps customers or users troubleshoot software and hardware problems. Your responsibilities and duties would include receiving technical support tickets, phone calls, or emails, contacting the user or customer, listening to their issue, diagnosing the problem, and walking them through the solution

Responsibilities:

• Provide documentation based on standard operating procedures and deployment processes to support automation.
• Provide peer review of documented use cases
• Collaborate on idea creation and development/UAT of the DevOps tool chain
• Support ongoing lifecycle maintenance of the DevOps tool chain
• Support the software quality efforts of Amelia LLC product offerings and their delivery to our customers
• Keep up with industry trends and effectively adapt to the demands of rapidly evolving technologies
• Provide first, second, and third level of phone, chat, and email technical support to client and internal end-users utilizing our autonomic and cognitive platforms.
• Provide technical support in the form of troubleshooting hardware, software, connectivity, mobile, and platform support.
• Provide leadership team continual feedback on processes and technology for continual service improvement to update knowledgebases and find automation efficiencies.
• Effectively communicate with client end-users in English over the phone, chat, and email.
• Ability to properly document end-to-end technical issues within ticketing systems.
• Identify areas for improvement in the form of process, knowledge, or automation and develop solutions for improvement.
• Support leadership team with designing, testing, and development of autonomic and cognitive automation.
• Support leadership team with designing, testing, and development of autonomic and cognitive platforms.
• Carry out other duties, as assigned

Qualifications:

• High School Diploma or Equivalent
• Understanding of networking TCP/IP and related technologies.
• Experience providing software, hardware, and network technical support to client end-users.
• Experience providing technical support to end-user based operating systems such as Windows/Mac OS.
• Experience providing technical support to mobile based devices and their operating systems such as Android, Mac OS, Blackberry, and Windows.
• Experience with documenting in ticketing systems such as ServiceNow, Jira, etc.
• Experience with user and phone management functions of MDM solutions such as MobileIron, XenMobile, etc.
• Experience with remote support applications such as SCCM, LogMeIn, DameWare, etc.
• Experience with providing technical support on VPN and MFA applications such as Cisco, Juniper, Google, DuoMobile, Defender, Okta, etc.
• Experience with user and group management in Windows infrastructure applications such as Active Directory, Exchange, O365, Azure, etc.
• Excellent written and verbal communication skills.

Duration:

• Full-Time
• Filling Daytime, Evening, Overnight and Weekend shifts

Location:

• New York, NY (Battery Park)

Salary:

• $25.00/Hour (Plus Benefits)

Benefits:

• Free Individual Health Insurance
• Free Training (Program specific)
• Paid Time Off
• Paid Company Holidays
• Education Assistance/Reimbursement (Toward first degree - Bachelors/Associates)
• Individual Mentor 
• 401k Retirement Savings
• Interest free loans (Case basis)
• Benefits valued at up to $25,000.00 annually