Be a Part of the WOS Team!

Working for WOS is more than a job, it’s the start of a new career, a unique opportunity to develop your skills through training and individual mentorship. Founded in 2005, Workforce Opportunity Services (WOS) is a leading nonprofit organization committed to developing the skills of untapped talent from historically underrepresented communities through partnerships with organizations dedicated to diversifying their workforce. This includes people of color, first-generation college graduates, veterans, and early-career aspirants.

How We Do It

WOS uses a scientifically based model derived from research conducted at Columbia University that enables us to recruit, educate, train, and place high-potential candidates with leading organizations around the world. To date, WOS has served 6000+ individuals through partnerships with more than 65 corporations in 60+ locations worldwide. For more information, visit wforce.org.

Candidate Profile:

• High School Diploma or Equivalent
• Must be authorized to work in the United States
• Meticulous attention to detail
• Available to work full-time

Job Description:

The primary role of the Patient Support Desk Analyst is to respond to incoming correspondence from patients in accordance with patient privacy and safety standards, with the primary goal of supporting the patient's needs. The team is committed to meeting, exceeding and anticipating the needs of patients. Team members will perform their duties with a high level of compassion and service to patients.

Responsibilities:

• Support patients or providers on Telemedicine platforms
• Answer incoming phone calls (or other communication channels)
• Make outbound calls, as necessary for appointment scheduling, canceling, rescheduling, patient registration and documentation
• Identify patient needs, clarify information, research issues, and provide solutions at first contact
• Follows call processing guidelines with a high level of accuracy
• Carry out other duties, as assigned

Qualifications:

• High School Diploma or Equivalent
• Experience as a Help Desk Analyst
• Supporting patients or providers on Telemedicine platforms a plus
• Experience working with Salesforce CRM a plus

Duration:

• Full-Time

Location:

• Remote

Salary:

• $25.00/Hour (Plus Benefits)

Benefits:

• Free Individual Health Insurance
• Free Training (Program specific)
• Paid Vacation
• Paid Company Holidays
• Education Assistance/Reimbursement (Toward first degree - Bachelors/Associates)
• Individual Mentor 
• 401k Retirement Savings
• Interest free loans (Case basis)
• Benefits valued at up to $25,000.00 annually